Order status

If your order includes add-ons that have not been shipped yet, or if you ordered any add-ons separately from your Bird Buddy feeder, no worries - the add-ons will be sent to you at a later date. Unfortunately, we were forced to partially fulfill a number of orders due to a lack of stock. The expected shipping timeframe for the missing add-ons is Spring 2023. You will be notified ahead of time about these items being dispatched, and receive a tracking number as soon as they are shipped from our distribution center.

We can edit your order within 60 days of when you made your purchase, if it has not been processed by our distribution center yet. If you’d like to remove an item, we can do so and refund the purchasing price to you. If you’d like to add an item, we can add it for you and send you the invoice for the outstanding amount.

In either case, please contact us via the submission form (select “Order changes” under “let us know how we can help you”) and make sure to list the items you would like added or removed, along with your order number.

We can edit your order within 60 days of when you made your purchase, if it has not been processed by our distribution center yet. Please contact us via the submission form (select “Order changes” under “let us know how we can help you”) and make sure to list the items you would like to change the color of, along with the number of your order.

We can adjust your shipping information for you any time before the order is processed by our distribution center. If you need to change your address, contact us via the submission form (select “Address change” under “let us know how we can help you”) and make sure to include the new address, along with the number of your order in your message.

You are entitled to a no-questions asked refund and a cancellation of your order anytime before it starts being processed by our distribution center. Please contact us via the submission form (select “Refunds” under “let us know how we can help you”) so we can get the refund issued to you ASAP.

If you would like to obtain a refund after the order has been processed and shipped out to you, you can refuse the package upon delivery for the order to automatically be sent back to us. You will receive a refund once we confirm we received the device back to our distribution center.

You can also take advantage of your option for a 30 day return for a full refund and contact us via the submission form (select “Returns” under “let us know how we can help you”) so we can get the return authorization process started.

You can return your order for a full refund up to 30 days after you have received it.  Please contact us via the submission form (select “Returns” under “let us know how we can help you”) so we can get the return authorization process started.

Please don’t worry if you don’t hear back from us right away and the 30 day window is coming to a close before we get back to you. We will consider the day when you requested the return when calculating the 30 day return window and process your return as soon as we can.

We’re sorry to hear that. This is something that will require us to open a claim with the courier through our logistics partner, before we can send you the order again. Please contact us via the submission form (select “Order lost/stolen” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process started.

Yikes, this is definitely not supposed to happen. We will need to investigate the status of your order through our logistics partner to ensure it reaches you properly. Please contact us via the submission form (select “Tracking unclear” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process started.

This usually happens after a few unsuccessful delivery attempts or if the package is refused by the recipient. We will of course ship the order to you again, but we do need to receive confirmation that it was received in our distribution center as an “undeliverable” package first. Please contact us via the submission form (select “Order returned to sender” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can get the process of re-shipping it to you started.

We apologize for the inconvenience. This likely means that you changed your shipping address after the package was set for processing in our distribution center. We can re-send the order to you, but we will need more information about your case. Please contact us via the submission form (select “Delivered to wrong address” under “let us know how we can help you”) and let us know the number of your order along with the tracking number, so we can investigate further.

Please refer to our refund & warranty policy to check if your order is considered damaged. If you believe it falls under a damaged product contact us via the submission form (select “Warranty claims” under “let us know how we can help you”). Make sure to include a written description and clear photos of the damage. We will process your claim and let you know if and when you can expect a replacement unit.

No, there is no price visible on the main Bird Buddy package. Your order will be delivered to you in an external cardboard box, which does include the invoice, however.

We only cancel orders by explicit request from you; if you did not request the cancellation of your order, but your order appears cancelled, that is definitely a mistake in our system. Please reach out to us via the submission form (select “Tracking unclear” under “let us know how we can help you”) and let us know the number of your order, so we can investigate. We will make sure the order is reinstated and shipped to you ASAP.